Delete your account
Last updated: 27-07-2026
You can delete your NutriCoach account and your data yourself, from inside the app, at any time. No request emails, no waiting, and no need to reinstall. This page explains how to do it, what is erased, and what is kept.
How to delete it from the app
- Open NutriCoach and sign in.
- Go to the Profile tab.
- Tap Delete account.
- Confirm with your password, or by signing in again with Apple or Google if your account has no password.
Deletion happens immediately and is irreversible. Deleting your account does not cancel a subscription bought in the App Store or Google Play: cancel it from your store account so you stop being billed.
What is deleted
Everything tied to your account is erased from our systems:
- Your account and profile: email, name, goals, targets and preferences.
- Your health data: food log, training log with its routines and sessions, weight history, anamnesis and clinical context, and your conversations with the coach.
- Your files: meal photos, your avatar and payment receipts are removed from storage, not only from the database.
- Your identifiers: any trace left in our internal audit log is replaced by an irreversible cryptographic tombstone, so it can no longer be linked back to you.
What we keep, and for how long
Only the accounting records of payments you actually made, because Chilean tax law requires us to keep them for six years. They hold the amount, the tax and the date, without your personal identifiers, and they are never used to contact you or to rebuild your profile.
If you cannot open the app
If you lost access to your device or cannot sign in, write to us from the email address of the account you want to delete, and we will verify it and delete the account within 30 days.
Write to us at privacidad@nutricoach.cl.